Refund policy

TamaKurl, LLC - Return Policy

Effective Date: September 11, 2024

Dear Valued Customer,

Thank you for choosing TamaKurl, LLC for your natural hair care needs. We take pride in offering high-quality products designed to exceed your expectations. Your satisfaction is our priority, and we want to ensure a seamless experience for any returns or exchanges you may need to make. Please take a moment to familiarize yourself with our return policy outlined below:

1. Returns and Exchanges:

1.1 Eligibility for Hassle-Free Returns:

We believe in the satisfaction of our customers, and if for any reason you find yourself dissatisfied with our product, we are committed to making it right. Our hassle-free return or exchange policy is designed to ensure your peace of mind.

1.2 Satisfaction Guaranteed:

If you are not completely satisfied with your purchase, you are eligible for a full refund—no questions asked. Your contentment is our priority, and we provide a straightforward and seamless return or exchange process. We stand by our commitment to deliver a positive shopping experience for every customer.

For example: When you receive your package and decide this is not for you, then you can return your order, no questions asked, money back guaranteed.

Exceptions:

• Discounted items are final and cannot be returned or exchanged.

For instance, if you purchased a hair accessory at a discounted price during a sale event, it cannot be returned or exchanged.

Additionally:

·      Exchanges must be of equal or lesser value.

For example, if you received a TamaKurl hair conditioner as a gift but prefer a different scent, you can exchange it for another TamaKurl product of equal or lesser value.

1.3 Timeframe:

• You may initiate a return or exchange within 30 days of the purchase date. Money back guaranteed.

For instance, if you purchased a TamaKurl hair styling gel and realized it didn't meet your expectations within 30 days of the purchase date, you can initiate a return for a refund.

2. How to Initiate a Return or Exchange:

2.1 Contact us:

·      To begin the return or exchange process, simply reach out to our dedicated Customer Service team at customerservice@tamakurl.com. We're here to assist you every step of the way.

2.2 Provide Information:

• Include your order number, photo of product(s) for return or exchange, and a brief explanation of the reason for the return (we will only ask the reason, no other questions).

For example, if you received a damaged TamaKurl hairbrush, please provide your order number along with a description of the damage and attach photos for our review.

3. Refunds:

3.1 Processing Time:

• Upon receiving and inspecting your return, we will notify you of receipt of your return within 2-3 business days

For example, if you return a TamaKurl hair moisturizer, we will notify you within 2-3 business days of receiving the product.

3.2 Refund Method:

·      Rest assured, refunds will be processed back to your original payment method within 2-3 business days, providing you with peace of mind.

For instance, if you paid for your TamaKurl hair serum using a credit card, the refunded amount will be credited back to the same card within the specified timeframe.

4. Shipping:

4.1 Return Shipping:

·      While customers are responsible for return shipping costs, please know that exceptions apply if the return is due to a defect or error on our part.

For example, if you received the wrong TamaKurl hair mask due to a packing error on our end, we will provide a prepaid return label for you to send the item back to us at no cost to you.

Another example, if you received a TamaKurl shampoo and you realized you did not want it for whatever reason, return shipping cost is covered by you.

4.2 Exchange Shipping:

·      For your convenience, we cover the shipping costs associated with replacement items in the case of exchanges, ensuring a hassle-free experience.

For example, if you received a damaged TamaKurl hair oil and requested an exchange for a new one, we will ship the replacement item to you at no additional cost.

5. Damaged Items:

5.1           Verification:

• While we have chosen a reputable shipping carrier, dedicated to handling your packages with care, if for some reason you receive a damaged product, we’re happy to assist you promptly in the matter. Contact us within 3 days with photos for verification at customerservice@tamakurl.com so that we can work with you on the best solution as our goal is to ensure you receive our quality products in excellent condition.      

5.2          Return Shipping

·      Rest assured, we'll cover the return costs for damaged items and provide shipping labels for your convenience.

5.3 Replacement or Refund:

·      Upon verification of the damage, we'll promptly send you a replacement or process a refund, ensuring your satisfaction.

6. Lost Items:

·      While we understand the fact that circumstances beyond our control in the shipping process happens, if a package is lost or delayed, we recommend the following steps:

1) contact the shipping carrier to initiate an investigation

2) Receive confirmation from carrier stating the package is indeed lost and/or unretrievable

3) contact us at customerservice@tamakurl.com with order number and carrier case number in the subject line.

This will allow us to explore options for resolution, typically resulting in a store credit.

DISCLAIMER:

·      Please ensure your addresses are accurate; we are not responsible for lost packages once they leave our distribution location. We are also not responsible for any fees or late deliveries associated with an incorrect address.

7. Returned/Incorrect Addresses:

DISCLAIMER:

• Please ensure your addresses are accurate; we are not responsible for lost packages once they leave our distribution location.

8. Insured Items:

·      Items valued over $100 will require a signature upon delivery for added security and peace of mind.

9. Final Sale Items:

·      Certain items may be marked as final sale and are not eligible for return or exchange. Please review product details carefully before making your purchase.

10. Contact Information:

Should you have any further questions or concerns about our return policy, please don't hesitate to contact our Customer Service team at customerservice@tamakurl.com. Your satisfaction is our top priority, and we're here to assist you in any way we can.

We genuinely appreciate your trust in TamaKurl, LLC, and we're excited to continue serving you in the future. Thank you for choosing us for your hair care needs.

Warm Regards,

TamaKurl, LLCTop of Form